Shipping policy

This Shipping Policy explains how and when we dispatch orders placed at Cart Craze Shope, how long delivery takes, and what happens if something goes wrong. Please read it before placing an order.

Where we ship

We currently ship to Australia, Canada, New Zealand, the United Kingdom and the United States. If your country is not listed at checkout, we are unable to deliver there at this time.

Order processing time

Orders are processed within 1-3 business days of payment being confirmed. Business days are Monday to Friday and exclude public holidays. Orders placed on a weekend or holiday begin processing on the next business day.

You will receive a confirmation email as soon as your order is placed, and a second email with tracking details once it has been dispatched.

Delivery time

Standard delivery takes 10-20 business days after dispatch. Including processing, most orders arrive within 3 to 5 weeks of being placed.

Delivery times are estimates, not guarantees. Customs inspections, carrier backlogs, severe weather and peak shopping periods such as Black Friday and Christmas can extend them. We will always tell you if we know your order is delayed.

Shipping cost

Standard shipping is free on every order, to all countries we ship to. There is no minimum spend. The price you see at checkout is the price you pay for delivery.

Where your order ships from

We work with fulfilment partners who dispatch directly from their warehouses, which are primarily located in China. This is how we are able to keep prices low and offer free shipping. It also means delivery takes longer than a domestic courier would, which is why our estimates above are longer than you may be used to from local retailers.

Tracking your order

Every order ships with tracking. You will receive a tracking number by email once your parcel has been dispatched.

Please allow 3-7 business days after dispatch for tracking information to begin updating. It is normal for tracking to show no movement for several days while a parcel is in transit internationally, and to update again once it reaches the destination country.

Orders with more than one item

If you order several items, they may be dispatched separately and arrive on different days, at no extra cost to you. If part of your order has arrived and the rest has not appeared within the estimated window, please contact us before assuming anything is missing.

Customs, duties and import taxes

Orders shipped internationally may be subject to import duties, customs charges or local taxes levied by the destination country. These charges are not included in the price you pay us and are the responsibility of the recipient.

Customs policies vary by country. If you are unsure whether a charge may apply to your order, please check with your local customs office before ordering. We cannot predict or reimburse these charges, and a parcel refused because of an unpaid customs charge is treated as a refused delivery (see below).

Incorrect or incomplete addresses

Please check your delivery address carefully before completing checkout. We can usually correct an address if you contact us within 12 hours of ordering and the parcel has not yet been dispatched.

We are not able to reroute a parcel once it has shipped. Orders returned to us because of an incorrect or incomplete address can be reshipped at your cost, or refunded minus any shipping costs already incurred.

Delayed, lost or undelivered parcels

If your order has not arrived 30 business days after dispatch, contact us and we will investigate with the carrier. If a parcel is confirmed lost in transit, we will send a replacement or issue a full refund - your choice.

If tracking shows a parcel as delivered but you have not received it, please check with your household and neighbours and with your local delivery office first, then contact us within 7 days so we can open a claim with the carrier.

Damaged items

If your order arrives damaged, contact us within 7 days of delivery with photographs of the item and its packaging. We will arrange a replacement or refund. Please keep the original packaging until the matter is resolved.

Cancellations

You can cancel an order for a full refund at any point before it is dispatched - normally within the first 1-3 business days. Once an order has been dispatched it cannot be cancelled, but it can be returned under our Refund Policy.