FAQ

Shipping

Where do you ship?

Australia, Canada, New Zealand, the United Kingdom and the United States. If your country isn't listed at checkout, we can't deliver there yet.

How long does delivery take?

Orders are processed within 1-3 business days, then delivered within 10-20 business days. Most orders arrive within 3 to 5 weeks in total. Full details are in our Shipping Policy.

How much does shipping cost?

Standard shipping is free on every order, to every country we ship to, with no minimum spend.

Why does delivery take longer than other stores?

Our products ship directly from our fulfilment partners' warehouses, primarily in China. That's how we keep prices low and shipping free - it just means delivery takes longer than a domestic courier.

Can I track my order?

Yes. You'll get a tracking number by email as soon as your order ships. Tracking can take 3-7 business days to start updating, and it's normal for it to go quiet for a few days while the parcel is in transit internationally.

Orders

Can I change or cancel my order?

Yes, as long as it hasn't been dispatched yet - normally within the first 1-3 business days. Contact us as soon as possible and we'll do what we can.

What payment methods do you accept?

All major credit and debit cards, plus any other payment methods shown at checkout.

Will my items arrive in one package?

Not always. Orders with multiple items may ship separately and arrive on different days, at no extra cost to you.

Returns and issues

What's your return policy?

You have 30 days from delivery to request a return. See our Refund Policy for the full details.

My order arrived damaged - what do I do?

Contact us within 7 days of delivery with photos of the item and its packaging, and we'll arrange a replacement or refund.

My order hasn't arrived - what should I do?

If it's still within the estimated delivery window, hang tight - international tracking can be slow to update. If it's been more than 30 business days since dispatch, contact us and we'll investigate with the carrier.