Pet supply delivery times can vary significantly depending on the destination. Customers outside the United States often inquire about how long it will take and whether extra charges will apply upon arrival. Getting clear answers to these questions is essential for a smooth shopping experience.
Where We Ship, and What It Costs
Shipping is free to the United Kingdom, Canada, Australia, and New Zealand. This offer isn't contingent on a minimum order amount or specific items; every order qualifies for complimentary shipping. It’s important to note that prices displayed will be in US dollars, which your card issuer will convert at their own rates at the time of purchase.
How Long Delivery Actually Takes
When ordering, plan for three to five weeks for delivery. This timeline is applicable to all four countries and may seem longer than domestic retailers. The reason for this longer window is that orders are dispatched from a supplier network rather than a local warehouse. Instead of pushing for overly optimistic timelines, we prefer to give a timeframe that sets realistic expectations.
If you’re making an order for a specific occasion, such as a birthday or the arrival of a puppy, it is always best to order well in advance—allowing five weeks means anything that arrives sooner is a nice bonus. For seasonal purchases, like Halloween costumes for pets, remember that timely orders can make a big difference, as mentioned in our guide on measuring a dog for a Halloween costume.
Notably, every order comes with tracking. You receive a number that lets you follow your purchase from dispatch to delivery. This is particularly important with longer delivery wait times, as it helps you differentiate between a delay and a lost package.
Duties and Import Charges
While shipping might be free, duties and import charges are not something we can predict or guarantee. Each country has its own rules regarding personal imports and set thresholds. It’s advisable to review your country's customs guidance to ensure that your order complies with local regulations. In general, most pet accessory orders are below these thresholds, but it’s up to the local customs authorities to make the final determination.
Returns from Outside the US
If you need to return an item, you have a 30-day window. If a product arrives damaged, is incorrect, or does not fit your pet, reach out within this timeframe for assistance. Our contact details are readily available, and providing a photo of the issue can often expedite the process and may help you avoid sending the item back.
A Note on Sizing If You Are Not in the US
Be aware that product listings may utilize both metric and imperial units, depending on the item. Checking the unit of measurement before placing your order can prevent many common sizing issues. The worst case often involves a collar listed in inches versus a pet measured in centimeters. For harnesses, you can refer to our guide on how to measure a dog for a harness at home. Make sure to gather all necessary measurements before completing your purchase.
In summary, what should you realistically expect for an order from the UK, Canada, Australia, or New Zealand? Free tracked shipping, a delivery timeframe of three to five weeks, a 30-day return period, and potential duties that vary by country. If these conditions work for you, our everyday pet essentials section is a great starting point for your shopping needs. For full details, refer to our shipping policy.